Customer Protection & Clear Terms

Privacy Policy & Terms of Service

Welcome to Just N Case Auto, Marine & RV Repair. We are committed to transparency, customer trust, and protecting your personal contact information. Below are our official privacy practices, text messaging (SMS) terms, and service agreement conditions.

Last Updated: November 2026 • Base Location: Orlando, FL 32825

1. Privacy Policy

Just N Case Auto, Marine & RV Repair collects customer contact information (such as your name, phone number, email address, service location, and vehicle or equipment details) solely for the purpose of communicating about repair requests, scheduling estimates, diagnostic assessments, and completing automotive, marine, RV, drill rig, and fleet service calls.

Information We Collect & How It Is Used:

Contact Information: Your name, phone number, and optional email address are used directly to answer service inquiries, provide cost estimates, and send status updates.
Location Data: The address or ZIP code where mobile repair or dockside service is requested helps us determine route feasibility and travel time.
Equipment Details & Photos: Vehicle makes, models, VINs, photos of broken fittings, and symptom descriptions sent via text or web forms are used strictly for diagnostic evaluation and parts sourcing.
No Third-Party Data Selling: We do not sell, rent, lease, or barter your personal contact information to any third-party marketers, advertisers, or lead brokers.

2. SMS & Text Messaging Terms (A2P / 10DLC Compliance)

Because texting is available for faster response with photos and symptoms, customers who send SMS messages to (407) 497-7321 or submit a web service request form consent to receive conversational and transactional text messages related to their inquiry.

SMS Communications Agreement:

Purpose of Messages: Messages sent by Just N Case are limited to direct mechanic communication regarding repair estimates, scheduling appointments, ordering parts, arrival notifications, and photos of repaired components.
No Marketing Spam: We will not enroll your phone number into automated marketing blasts or promotional robocalls.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
Opt-Out Instructions: You can opt out of text messaging at any time by replying STOP, UNSUBSCRIBE, or CANCEL to any text from us. For assistance, reply HELP or call us at (407) 497-7321.
Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.

3. Terms of Service, Estimates & Repair Approvals

By scheduling service or requesting mobile dispatch with Just N Case Auto, Marine & RV Repair, you acknowledge and agree to the following operational terms:

Service Request vs. Confirmed Appointment: Submitting our online contact or request form indicates a request for service, not a guaranteed appointment time. A member of our team will contact you to confirm technician availability, location feasibility, and scheduling.

Upfront Estimates & Written Approvals: We diagnose the issue thoroughly before major repairs begin. You will be provided with an explanation of required parts, labor, and anticipated costs. Work does not proceed without customer approval.

Mobile Site Requirements: For on-site repairs (RVs, boats, trailers, heavy equipment, and drill rigs), safe access, legal parking, and property owner permission must be secured prior to arrival. Severe weather or hazardous site conditions may necessitate rescheduling for safety.

Payment Terms: Payment is due upon completion of agreed-upon repair work, unless prior written commercial fleet or corporate invoicing terms have been established.

Have Questions About These Terms?

If you have any questions regarding our privacy practices, wish to update your contact details, or have questions about a pending estimate, please reach out to us directly:

Call (407) 497-7321 💬 Text Us